The difference showed up in the escalations. Our customers stopped having to explain themselves twice, because the person picking up already spoke the language they wrote to us in.
BPO Services in Every Language
Customer support, lead generation and back-office teams who already speak the language your customers write to you in. They work those customers’ hours, not ours, and they are trained on your product rather than handed a script.
- 12+
- Years of Experience
- 5
- Continents Covered
- 24/7
- Availability
Trusted by teams at the organisations we already deliver for
What We Solve
We Solve the Following Problems
Let our experts help you manage part of your business so you can focus on making it grow.
Administration
Finances
Customer Care
Human Resources
Payment Services
Marketing & Sales
The Cost of Waiting
What Keeping This In‑House Actually Costs
Reduce or control costs
Headcount you cannot flex down when volume drops, or hire fast enough when it spikes.
Focus on core functions
Senior people absorbed by queues and admin instead of the work only they can do.
Solve capacity issues
Demand turned away because staffing for the peak is not worth carrying through the trough.
Improve service
Customers waiting in a language nobody on the shift speaks, at an hour nobody is on.
Percentages are the share of respondents naming each driver in Deloitte’s 2016 global outsourcing survey. The costs beside them are ours.
What We Do
Our Back Office and Customer Support Services.
We offer the following multilingual and omnichannel support for B2C, B2B, SMB, and B2E spaces:
All ServicesLead Generation Services
Finding, assessing and seizing sales opportunities in your target culture has never been easier. We’ll design a winning multilingual sales plan and gather the team and the technology to make it happen.
Customer Retention Services
Returning customers are the foundation of your business, and retaining a customer is 5 times less costly and easier than getting a new one. The core of our culturally-sensitive, data-fueled customer retention services is reactivating your clients by understanding their needs and offering the best solution they hadn’t thought of.
Technical Support Services
What’s the key to customer loyalty? A satisfying customer experience focused on helping the client get the most out of their product. We can offer the help your clients need, when they need it, in their language.
See the Numbers
Our Dedication to Delivering Exceptional Multilingual Support Across Industries.
Outsourcing works when the team on the other end sounds like it belongs to your company. We build that team in your customers’ languages, in their hours, and we keep the same people on your account so the product knowledge compounds instead of resetting every quarter.
Multiple Time Zones
Coverage follows your customers, not a single office’s working day.
24/7 Global Availability
Project managers are reachable at all hours, every day of the week.
- 500+
- Languages Supported
- 5
- Continents Covered
- 12+
- Years of Experience
How We Work
How We Solve Your Problems
We offer business process outsourcing services for all steps in the customer lifecycle, enabling our international clients to achieve profitable growth and transformational benefits.
We’ve developed our workflow and selected our tools with the highest possible standards to ensure that our services are ahead of the curve while remaining cost-effective. With more than 12 years of experience and the trust of industry leaders on all continents, we can deliver the turnkey solution you need.
3 Steps to Order Our Services
We Discuss the Project
Schedule a meeting with our team below and let’s figure out how we can best serve you.
We Build Your Team
We enter the Preparation Period, where we build and train our team in the manuals and workflows you need.
You Increase Your Productivity
You increase your savings while serving customers worldwide and focusing on what you do best.
Who We Are
Learn How Our Experienced Multilingual Teams Deliver Efficient Support.
We are the business process outsourcing arm of Day Translations — a language company first, an outsourcing company second. That order matters: our agents are hired for the language and the culture they work in, then trained on your product, rather than assigned a script and a phrasebook.
Combined Admin and Support Experience
Customer care, technical support and back office — one team in 500+ languages, not three vendors with a hand-off.
Cover on Five Continents, in Your Hours
Teams staffed across five continents and running 24/7, so cover follows your customers’ day, not one central shift.
Global Organizations Trust Our Teams
Language and support work delivered for institutions, broadcasters and manufacturers.
Our Work
Explore a Few of Our Successful Multilingual BPO Projects.
A sample of the engagements we run — the brief, the team we built for it and what changed.
- E-commerce marketplace
A Round-the-Clock Support Desk in Nine Languages
Consolidating six regional support vendors into one multilingual desk with a single escalation path.
6 languages - B2B software
Opening Latin America With a Native-Language Sales Desk
An outbound team working in Spanish and Portuguese ahead of a regional product launch.
2 languages - Logistics
Taking the Back Office Off a Growing Logistics Group
Document processing, invoice reconciliation and payment queries moved to a dedicated offshore team.
3 languages
Testimonials
What Clients Say About Us
Head of Customer OperationsE-commerce marketplace · Customer Experience We had translated the product and assumed that was the hard part. Having a desk that actually works the region’s hours changed the pipeline far more than the translation did.
VP RevenueB2B software · Lead Generation The preparation period is what sold it. They documented our process back to us before touching it, and two of their questions found gaps we had been working around for years.
Operations DirectorLogistics · Back Office
Questions
Everything You Wanted to Ask Before Outsourcing.
If the answer you need is not here, a project manager will answer it on a call.
It is contracting out a business function — customer care, technical support, lead generation, back-office administration — to a team outside your company that runs it as their whole job. You keep the strategy, the product and the decisions; the repeatable work moves to a team built for it.
Over 500. DayBPO is the outsourcing arm of Day Translations, so the language coverage is the same coverage the translation business runs on — agents are hired as native speakers of the market they serve, not as English speakers working from a translated script.
Three steps. We discuss the project on a call and work out what you actually need. We then enter a preparation period, where we build and train your team on your manuals and workflows. Then the team goes live and you get your own time back.
Lead generation and customer acquisition, customer experience and retention, technical support, and the back office behind them — administration, finance, human resources, payment services and marketing support.
Yes. Coverage is scheduled against your customers’ time zones rather than a single office’s working day, and project managers are reachable at all hours, every day of the week.
A named project manager owns your account and is your single escalation point. The agents are ours to hire, train and schedule; the priorities and the approval authority stay yours.
Get Started
From the first call to the first shift
Scoping, the preparation period, and a team live in your customers’ languages — handled in one place, by one project manager you can call by name.
We scope the brief
We build and train your team
You get your week back
Team live
24/7- 500+ Languages Supported
