Practical articles on outsourcing, multilingual customer support and running a business across cultures.
120 articles · page 5 of 10
When it comes to customer care vs. customer service, there’s a big difference between the two, even though they might sound similar. While customer care revolves around customer relationships and how happy you keep your clients, customer service focuses on solving customers’ problems. In this...
Brand growth and BPO services are an excellent combination for any brand looking to expand its reach to international markets. But you need to ensure you’re using the right partner and outsourcing the right services in order to get it right the first time. With...
Starting a business can take a lot out of you and requires a lot of time, dedication and personal assets such as money to get things up and running. That said, here are a few things you’re going to need to start a business. In...
After developing a product in your home market and seeing all expectations skyrocket, you’re ready to take the next step and go global with your product. But with a new, worldwide market, some new challenges lie ahead. And this is exactly where outsourcing business language...
We can safely say that we’re officially in the era of globalization, and the effects it has on the world have transformed the way we do business. In light of this fact, more companies are now penetrating international markets and making a name for themselves....
Without a doubt, sales are what drives growth and development within any organization. This means that enterprises are no different. Today our DayBPO blog gives you a few reasons why you need a global sales strategy and how we can help. Read on to find...
After-sales service is a key factor for success in enterprise sales. The customer experience does not end after purchasing a product or service; instead, the customer must be provided with the necessary support to ensure their satisfaction and loyalty. By offering multilingual services in enterprise...
Many SMEs and corporate giants have expanded their operations to international markets to increase profitability. And with international markets comes different languages and cultures. As a result, the need for interpretation services becomes inevitable as businesses seek growth. But even if you have no plans to...
You’ll realize the value of business interpretation services, especially when your meeting involves closing deals and signing business contracts. Working with a translation company with experience and proven results in business interpreting is vital. In this post, we explore the benefits of outsourcing business interpretation...
A major secret for keeping any company going is knowing that your business grows from your repeat customers. While it’s always great when you get new customers, what you do to keep them coming back time after time is what really matters. The magic lies...
Unless you’re the only company selling a product, poor customer service pushes people towards your competitors. The challenge is even more significant when you operate in a multilingual market. International customer service is a whole different ball game. A customer that doesn’t speak English may...
The 21st century brought with it innovation, advances in technology, and convenience. The BPO sector is one of those many innovations that has also brought convenience. Companies are now seeing the benefit of BPOs and taking advantage of their many services. And there has never...
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