Practical articles on outsourcing, multilingual customer support and running a business across cultures.
120 articles · page 7 of 10
If you have ever started a business, then you know it’s no easy feat. And that’s before you factor in the pandemic that flipped the world upside down in 2020. During normal times, it takes a while for your business to stabilize. Building a consumer...
The most wonderful time of the year is just around the corner. It is a time that friends, families, and businesses alike look forward to especially where shopping, gifting, and spending time together is concerned. For businesses, it’s also time to focus on localized Christmas...
With the new year just around the corner, many people are starting to plan their New Year’s resolutions. You might be considering the idea of learning a new skill or getting in better shape next year. But what about your business? Do you have actionable...
The 21st century brought us innovation, advances in technology, and convenience. The BPO sector is one of those many innovations that has also brought about convenience. Companies are now seeing the benefit of multinational BPO services and are taking advantage of the many services they...
The United States celebrates two events this November – Thanksgiving Day and Black Friday. After giving thanks for the bounty, you have received for the year, you spend most of your hard-earned cash the following day, typically called Black Friday, one of the most significant...
The world of work has come a long way. It has moved away from what many considered to be patriarchal and has transformed significantly to become more diversified and accommodating. Against this background, a multicultural team can thrive and do well, whether they work together...
Technology is here to stay. That said, more and more businesses and companies are trying to integrate different types of technologies into their operations. These technologies not only allow them to be more efficient, but it also increases their customer’s experience as well. It is...
The term “revolving door” refers to private-sector employees moving into high-level, public-sector roles and vice versa. This theory allows legislators and regulators to move into lobbyist positions while consultants and lobbyists move into government appointments that might be related to their previous private roles. In...
Let’s imagine for a second a world where all employees are valued in the workplace and guided by a leader that wants to see them excel in their professional and personal lives. The reality is that this isn’t just a fantasy; it’s a reality within...
You might not hear about it as often as you should but lead generation services are a vital part of any customer-facing business or organization. Whether you operate online, offline, or through both mediums, implementing effective lead-generation strategies is bound to help push your business...
Let’s suppose you’ve been managing your payroll function in-house for a couple of years. You know how intensive this function can be. You also know that it’s not exactly the main focus of your brand, and yet, it’s a function that your business can’t do...
Did you know that almost a third of all small businesses outsource at least some of their non-core operations? Outsourcing services is the act where one organization delegates some of its functions to an external service provider instead of handling them in-house. Business Process Outsourcing...
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